On-Demand FinOps Account Manager

This Statement of Work (“SOW”) is entered into as of the effective date of the Order
referenced in this SOW (the “SOW Effective Date”) by and between the customer identified on the Order (“Customer”) and CloudZero, Inc. (“CloudZero”) and describes the Technical Services to be performed for Customer.

This SOW supplements the CloudZero Terms of Service (or other written agreement
covering the same subject matter executed by CloudZero), including the Technical Services Addendum referenced therein (collectively, the “Agreement”). Capitalized terms not specifically defined in this SOW shall have the meaning as described in the Agreement.

Each SOW is intended by the parties as the final, complete, and exclusive terms of
their agreement and supersedes all prior agreements and understandings (whether oral or written) between the parties with respect to the subject matter of that SOW. In the event of any inconsistency or conflict between the terms and conditions of this SOW and the Agreement, the terms and conditions of this SOW shall govern with respect to the subject matter of this SOW only.

Description of On-Demand FAM Technical Services
During the Term of this SOW (“SOW Term”), CloudZero shall provide the following Technical Services:

Engagement Structure
The FinOps Account Manager (“FAM”) or a FinOps Project Manager (“FPM”) will work with Customer to jointly establish the overall engagement plan with near and longer-term priorities. The FAM will provide weekly project status reports and attend quarterly project meetings to review progress and to jointly adjust and define priorities.

On-Demand FAM Example Scope
On-Demand FAM hours may be utilized for the following:

• Perform interactive workshops with Customer on an as-needed basis to assist
  with accelerated configuration and deployment of the Service.
• Create and deliver Customer-tailored dashboards and reports (as mutually
  agreed between Customer and CloudZero) based on data ingested into the Service.
• Provide consultation around perceived security gaps and deliver
  recommendations to Customer on how such gaps might be mitigated.
• Create and provide custom documentation, such as guides and walkthroughs
  around FinOps workflows and processes as mutually agreed between Customer and CloudZero.
• Assist with the conversion of policies from other sources to the Service
  utilizing CloudZero Query Language.
• Provide consultation and assistance with creating or operationalizing
  automated workflows within the Service
• Perform in-depth technical end-user training relating to CloudZero concepts,
  such as:
  • Retrieving data from APIs.
  • Customizing the Service.
  • Recommended investigation best practice methods and tactics using
    the Service.
  • Creating custom policies for Infrastructure-as-Code (“IaC”) and non-IaC
    environments.
• Apply project management concepts to help ensure on-time project progress
  and completion of tasks.
• Technical Services will be delivered remotely, unless otherwise agreed to in
  advance in writing by the parties.
• Provide project management and program management assistance across
  multiple business units at the customer

Deliverables
None. This is a time-based technical services engagement.

Pricing and Payment Terms.
The Technical Services described in this SOW will be provided on a fixed price basis pursuant to the fees and payment terms set forth on the Order or other order documentation referencing this SOW. Customer will not be due any credit or refund for any Technical Services not consumed during the SOW Term.

Change Orders: Any modifications or changes from the scope of work or terms that
are not specifically included and described in an SOW will be considered outside the scope and must be procured separately through a formal, written, signed amendment or change order to the SOW, which may result in additional cost or modified terms.

Reseller Orders: If Customer is procuring these Technical Services through a
Reseller, then Customer will pay all applicable fees directly to Reseller and different terms regarding invoicing, payment and taxes may apply as specified in the Order between Customer and Reseller. Reseller is not authorized to make any changes to this SOW on behalf of CloudZero, including, but not limited to additional warranties, representations, promises or commitments.

Expenses.
No expenses will be charged to Customer under this SOW, unless otherwise agreed pursuant to the terms set forth on the Order.

Scheduling and Term.
All Technical Services must be scheduled in advance in one-week or two-week increments and must be completed within three (3) months of the Effective Date of this SOW.

Assumptions and Dependencies.
The parties agree on the following:

• Customer may not record, film, stream or otherwise capture in video or audio
  format any performance or aspect of the Technical Services.
• Customer will assign a project manager for the duration of the SOW Term who
  will coordinate meeting schedules and availability of Customer personnel reasonably needed for the delivery of the Technical Services.
• Customer is solely responsible for testing, deploying, maintaining, and
  supporting Technical Services provided or recommended by CloudZero. Customer will be responsible for determining if, how, and when it will implement any recommendations made by CloudZero.
• CloudZero does not provide legal or compliance advice, and Customer is
  responsible for making its own assessment of whether its use of the Technical Services meets applicable legal and regulatory requirements.
• CloudZero is not precluded from developing, using, or selling products or
  services that are similar or related to the Technical Services and Deliverables.
• The Technical Services will be provided on business days (holidays excluded)
  during regular business hours (8am to 5pm local time).